Support
At bestmassagegun.com, customer satisfaction is our top priority. Whether you have questions about your order, need help with setup, want to start a return, or have a technical issue with your massage gun, our support team is ready to assist you quickly and professionally.
📬 Contact Support
You can reach us directly through:
📧 Email Support
support@ucaprepcenter.com
Our team typically responds within 24 hours (Monday–Saturday).
📞 Phone Support
909-449-8992
Available Monday–Saturday | 9:00 AM – 6:00 PM (PST)
🛍 Order Support
If your inquiry is about an order, please include:
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Full Name
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Order Number
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Email used at checkout
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Any relevant photos/videos (if product is damaged or defective)
This helps us resolve your issue as quickly as possible.
🔄 Returns & Exchanges
We offer a 30-day return window and a 1-year limited warranty.
To start a return or replacement:
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Provide your order number and reason for return
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Our team will send instructions within 24 hours
Please note:
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Unused products may be returned within 30 days
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Defective products qualify for free replacement
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Return labels are provided only for defective or incorrect items
🚚 Shipping & Tracking Help
If your package is delayed, stuck in transit, or shows incorrect status:
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Send us your tracking number
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Tell us the issue (delayed / not moving / delivered but not received)
We will contact USPS, UPS, or FedEx on your behalf and resolve it.
🛠 Technical Support (Massage Gun Issues)
If your massage gun is not turning on, charging, or making unusual noise, we can help troubleshoot.
Common issues we assist with include:
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Battery not charging
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Power button unresponsive
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Motor vibration issues
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Charger or attachment problems
Send us a short video and we will diagnose it immediately.
If the product is defective, we provide:
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Free replacement
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Or Full refund (within the return period)
📄 Warranty Support
All massage guns come with a 1-year limited warranty, covering:
✔ Manufacturing defects
✔ Internal component issues
✔ Non-user-caused malfunctions
Not covered:
✘ Drops or impacts
✘ Water damage
✘ Unauthorized modifications or repairs
To submit a warranty claim, email:
with:
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Order number
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Description of issue
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Photos or video
❓ Frequently Asked Questions (FAQ)
Q: How long does shipping take?
1 business day fulfillment + 2–5 business days delivery.
Q: Do you offer free shipping?
Yes, all orders ship free within the United States.
Q: Can I cancel my order?
Orders can only be canceled before they enter fulfillment.
Once shipped, cancellation is not possible.
💬 Need More Help?
We are dedicated to ensuring every customer has a great experience.
If you need assistance with anything—before or after purchase—please reach out anytime.
